Games are limited to players over 18. Play responsibly.
Support
- To get the answer as quickly as possible, please write to our chat
- You can also email us: [email protected]
- All requests are processed by us within 12 hours, but usually it happens much faster
FAQ
To make a withdrawal request, you must first confirm your email address or mobile phone number in your profile and fill in your personal information.
Once your email or phone number is confirmed, go to the /withdraw page to withdraw the money from your account.
Enter the desired withdrawal amount and specify your first name, last name and bank account number.
Each withdrawal request is processed within 48 hours, but the actual money transfer to your account can take up to 5 working days. Withdrawal requests are not processed on weekends.
You can track the status of your withdrawal request here: /history.
As soon as the request is processed, its status will change to "Completed".
As soon as the request is processed, its status will change to "Completed".
A bonus is gift money that can be used in slot games. The bonus can be withdrawn only after being wagered.
All of the available bonuses can be seen here: /promo
In order for bonuses to be withdrawn, they must be wagered. Once you have met the requirements to convert the bonus to real money, the bonus amount you wagered will be transferred from your bonus account to your real money account and will be available for withdrawal.
When you make a deposit, you can receive a bonus as a gift. The deposit is credited to the real money account, and the bonus (gift money) is credited to a separate bonus account.
You can't withdraw the bonus, but you can play with it. Money can only be withdrawn from the real account.
In order for the bonus money to be withdrawn, you must wager an amount equal to:
Bonus Amount × Wager
The wager is a special multiplier that determines how much money you must wager before the bonus money becomes real. It is indicated in the bonus description.
After that all the bonus money is transferred to a real account where it can be withdrawn. You can see the progress of your bonus wagering in your profile.
If you withdraw your winnings before that point, the bonus account is reset.
For example
You made a deposit of 50 AUD and received a 50% bonus with a wager of 30.
Your real account is 50 AUD and the bonus account is 25 AUD. You can play with 75 AUD. The 50 AUD amount is available for withdrawal.
In order to cash out your 25 AUD bonus, you must wager (not deposit!) 25 AUD × 30 = 750 AUD.
After that, the full bonus amount will be available for full withdrawal.
You can't withdraw the bonus, but you can play with it. Money can only be withdrawn from the real account.
In order for the bonus money to be withdrawn, you must wager an amount equal to:
Bonus Amount × Wager
The wager is a special multiplier that determines how much money you must wager before the bonus money becomes real. It is indicated in the bonus description.
After that all the bonus money is transferred to a real account where it can be withdrawn. You can see the progress of your bonus wagering in your profile.
If you withdraw your winnings before that point, the bonus account is reset.
For example
You made a deposit of 50 AUD and received a 50% bonus with a wager of 30.
Your real account is 50 AUD and the bonus account is 25 AUD. You can play with 75 AUD. The 50 AUD amount is available for withdrawal.
In order to cash out your 25 AUD bonus, you must wager (not deposit!) 25 AUD × 30 = 750 AUD.
After that, the full bonus amount will be available for full withdrawal.
The percentage of bonus wagering can be seen here: /profile. The bonus can be wagered only by playing slots.
The bonus is cancelled in the following cases:
- you have made a withdrawal request while you have a bonus that has not yet been transferred to your real account.
- if you have reached a zero balance in the game.
It is also possible to cancel bonuses in your profile /profile or via our support team (cancellation applies to all bonuses together).
Cashback is a percentage of funds spent in-game that can be returned to your gaming account to be used again.
You can check the current cashback amount and its availability date here: /cashback
You can change the phone number in your profile yourself, but you cannot change your email address. You can contact us at any time for help. Contact support: /support.
Sometimes, payments don't go through on the first attempt, but you can always try a different payment method, and/or try again after a while.
It's also worth trying to use a different card or an e-wallet.
More payment methods can be found here: /deposit
It's also worth trying to use a different card or an e-wallet.
More payment methods can be found here: /deposit
Usually, it takes just a couple of seconds for the funds to appear on your gaming account. However, a lot depends on how the payment systems operate. In some cases, delays in payments can take up to 2 hours.
If the funds do not arrive in 2 hours, please provide us with proof of payment and we will address the matter immediately. Proof of payment must be a valid document issued by your bank.
Please note, if the transfer of funds was carried out through an e-wallet, then we will need a screenshot of your e-wallet proving the transfer.
If the funds do not arrive in 2 hours, please provide us with proof of payment and we will address the matter immediately. Proof of payment must be a valid document issued by your bank.
Please note, if the transfer of funds was carried out through an e-wallet, then we will need a screenshot of your e-wallet proving the transfer.
There aren't any fees on our end, but sometimes the payment systems may charge a service fee. For that, we have a Reimbursement Bonus that is awarded automatically. If you somehow didn't receive the bonus, or the fee was greater than the bonus amount, please contact us.